Help & FAQs

RightReply.Me is a UK consumer dispute assistant. You upload a parking charge notice, debt letter, or tenancy document and we check it against current UK law — then produce an honest assessment of your position and, if you have grounds, a tailored response letter. Free to scan. Pay only if you want the drafted letter.

No. RightReply.Me provides legal information and document support — not legal advice. It helps you understand your rights and prepare your own appeal. Using this service does not create a solicitor-client relationship. For urgent matters (court papers, eviction, bailiff attendance, complex discrimination claims) you should contact a qualified solicitor or Citizens Advice immediately.

When you upload your document, our AI checks the key facts against POFA 2012, the BPA and IPC Codes of Practice, signage requirements, notice timing rules, and your own account of what happened. You receive an honest summary of any legal defects — including if the charge appears valid based on what you have told us.

We check your document against current UK parking and tenancy law as it stands at the time of use. We flag known defects and are honest about weak grounds. Law changes and we make reasonable efforts to keep our reference material up to date, but you should verify any legal point before relying on it in a formal submission.

After payment, your case is immediately queued for letter generation. The drafted response letter is usually ready within 60 seconds and appears directly on your case page. You can copy or download it as a PDF and send it yourself.

A PCN can be either a Council (local authority) PCN issued by a civil enforcement officer, or a private parking charge issued by a company like APCOA, ParkingEye, or Group Nexus. Council PCNs have their own appeals process (the Traffic Penalty Tribunal or PATAS). Private parking charges are contractual and are governed by the BPA or IPC Code of Practice — these are what RightReply focuses on.

Limited support only. Council PCNs (issued by parking enforcement officers or ANPR cameras on public roads) follow a separate statutory appeals process. We can scan your notice and explain your options, but our primary focus is private parking charges from operators like APCOA, NCP, ParkingEye, Group Nexus, ECP, and Smart Parking.

The Protection of Freedoms Act 2012 (Schedule 4) sets out the conditions under which a private parking operator can pursue the registered keeper of a vehicle — rather than the driver. If the operator fails to serve a valid Notice to Keeper within 14 days, or does not include the required wording, keeper liability does not apply and they cannot legally pursue you as the owner.

POPLA (Parking on Private Land Appeals) is the independent appeals body for BPA-accredited operators such as APCOA, NCP, ParkingEye, and Euro Car Parks. IAS (Independent Appeals Service) is the equivalent for IPC-accredited operators such as Group Nexus, UKPC, Hozah, and Excel Parking. Both provide a free, binding appeal process after the operator has rejected your first appeal. You have the legal right to use them — the operator cannot remove that right.

For a first-stage appeal to the operator, typically 28 days from the date of the Notice to Keeper or windscreen ticket. If the operator rejects your appeal, you usually have 28 days to escalate to POPLA or IAS — the POPLA/IAS reference code must be in the rejection letter. Deadlines are time-critical — do not wait.

Receiving a debt collection letter (from companies like DRP, DCBL, BW Legal, or Gladstones) does not remove your right to appeal to POPLA or IAS if you have not done so already. Many charges are dropped at the debt agency stage when challenged. Our Rejection Response and Escalation Pack covers this stage.

A Letter Before Claim (LBC) from a solicitor (usually BW Legal, Gladstones, or DCB Legal) means they are considering court action. Under the Pre-Action Protocol for Debt Claims, you have 30 days to respond. Do not ignore it. Our Letter Before Claim Response Pack covers this stage and walks you through the proper response.

This is urgent. You have 14 days to file an Acknowledgment of Service and 28 days to submit a defence. Missing these deadlines results in a default judgment against you. Contact Citizens Advice or a solicitor immediately. RightReply can help you understand your grounds, but you should also seek qualified legal help at this stage.

JPEG, PNG, and PDF. For parking notices, a clear phone photo is fine. For tenancy documents or multi-page letters, PDF is preferred. Maximum 10 MB per file. HEIC files (iPhone default) should be converted to JPEG before uploading — your phone camera settings or the Photos app can do this.

For parking charges, upload the main notice page and any reverse side — the operator details, charge amount, and POFA wording are usually on these pages. For debt letters or LBCs, upload the full letter. The more information you give us, the more complete the analysis.

Yes. Documents are stored in encrypted cloud storage and are never shared with third parties. Document content is sent to Anthropic's API for analysis under their data processing terms, which prohibit use for model training. Uploaded files are deleted from storage within 90 days of case closure.

The initial scan is always free. Paid packages start from £9.99 for a parking appeal letter. Prices are shown inclusive of VAT on your case results page before you pay. There is no subscription — each package is a one-off purchase for your specific case.

All major credit and debit cards, Apple Pay, and Google Pay. Payments are processed by Stripe — we do not store your card details.

If you purchased a package and the letter was not generated due to a technical error on our part, contact us and we will issue a full refund. Once a letter has been generated and delivered, we do not offer refunds, as the document has been created specifically for your case.

To request deletion of your account and all associated case data, email privacy@rightreply.me with your registered email address. We will process the request within 30 days. Under UK GDPR you have the right to erasure.

We hold your email address (used for sign-in and case updates), uploaded documents, extracted facts, case messages, generated letters, and payment status. We do not hold card details — these are processed entirely by Stripe.