RightReply.Me for business
Parking charges across your fleet, checked before anyone pays.
Your company is usually the registered keeper, so the notices come to you. We check each one against UK parking law, tell you honestly which are worth disputing and which to pay, and draft the reply.
Last updated · How we check our content
16.9m
vehicle keeper records requested from the DVLA by private parking firms in 2025/26, up 17% on the year before. Firms request keeper details to chase a charge, so this is the closest public measure of how many are issued.
Source: RAC, 21 August 2026
Built for businesses with vehicles on the road
Logistics and couriers
Delivery, haulage and last-mile fleets
Vehicle rental and leasing
Hire, lease and car club operators
Field service and trades
Engineers, installers and maintenance
Utilities and telecoms
Large van fleets across the UK
Taxi and private hire
Operators and chauffeur firms
Company car fleets
Sales teams and fleet management firms
Also for hire, leasing and car club firms that pass charges on to drivers, and for law firms that handle parking claims for clients.
How it works for your fleet
- Every notice read and checked. Private charges against the Protection of Freedoms Act 2012 and the private parking Code of Practice; council PCNs against the Traffic Management Act 2004 and its regulations. Including the rules for company, hire and leased vehicles.
- An honest answer. Which charges look valid, so you pay them before the discount ends, and which may be challengeable. We say so when a charge looks valid.
- The right reply, ready to send. The letter for the stage you are at, from £9.99: first appeal, POPLA or IAS appeal, debt collector, Letter Before Claim, or court defence, with how to send it.
- Deadlines on every charge. The date that matters on each notice, so nothing slides into debt collection fees by accident.
Shaped with our founding fleets
Founding fleets get these first as they roll out, and help decide what comes first:
- Team accounts with several users
- Upload a batch of charges at once
- Letters that name the driver, or transfer liability to a hirer
- Deadline alerts across every vehicle
- A monthly report: charges received, disputed, cancelled and paid
- One monthly invoice instead of a card payment per letter
Not every feature is switched on yet. On a call we show you exactly what is.
Works alongside your team and your solicitors
Your in-house team stays in charge
We do the first read of every notice: valid or may be challengeable, the stage and the deadline. Your team spends time only on the charges worth disputing, and reviews and sends every reply.
Your solicitors handle what needs them
Court hearings, large claims and anything contentious stay with your law firm. Most everyday notices never get that far, and the ones that do reach your solicitor with the paperwork in order.
What the law says for company and hire vehicles
Private parking charges
- A private operator can only pursue the registered keeper if its notices follow Schedule 4 of the Protection of Freedoms Act 2012, including strict timings.
- If the keeper gives the operator the driver's name and a current address for service before court proceedings, the operator should not keep pursuing the keeper under that Act.
- Hire and leasing firms can pass liability to the hirer. Within 28 days of the Notice to Keeper, send the operator a signed statement that the vehicle was hired out, the hirer's name and address, a copy of the hire agreement and the hirer's signed statement of liability.
- The operator must then send the hirer a Notice to Hirer, with those documents, within 21 days of receiving them.
- Keeper and hirer liability under the Act applies in England and Wales only.
Council PCNs
- The registered keeper is normally liable as the vehicle's owner. The council does not need to prove who was driving, and naming the driver does not usually move the charge.
- A hire firm can make representations that the vehicle was on hire, with the hire agreement and the hirer's signed statement accepting liability for penalty charges.
- Challenges rest on set grounds in the regulations, plus the council's discretion, then a free appeal to the Traffic Penalty Tribunal or London Tribunals.
Sources: Protection of Freedoms Act 2012, Schedule 4; Traffic Management Act 2004, Part 6; Representations and Appeals (England) Regulations 2022
Your drivers' data
- We sign a data processing agreement with you before you share any charges.
- Documents are stored with Supabase in the EU, processed on our servers in London and analysed by our AI provider, Anthropic, under its data processing terms. They are not used to train AI models.
- We delete a case, or everything, when you ask, apart from payment records the law requires us to keep.
- Every legal point is checked against primary sources and dated. How we check our content.
- NexusCognito Ltd, registered in England and Wales, company number 16496525.
Questions from businesses
How do we start?▼
With a pilot. We agree terms in writing, check the charges your fleet has now and set your team up. Any business can also check a single charge free today and buy the letter for it, from £9.99.
What does a pilot cost?▼
We agree pilot terms, including price, with each business in writing before the pilot starts.
We already have an in-house team. Why use this?▼
So your team spends its time only on the charges worth disputing. Each notice is checked in minutes, the deadline is flagged and the reply is drafted. Your team reviews and sends every reply.
We already use a law firm. Why use this?▼
Keep your solicitors for court hearings, large claims and anything contentious. Most everyday notices do not justify solicitor fees. Those that do escalate reach your solicitor with the paperwork in order. Law firms can also use RightReply.Me in their own practice.
Can we send charges for company vehicles driven by staff?▼
Yes, once we have signed a data processing agreement with you that covers drivers’ details. Please do not send charges for staff or hirers before then.
Which charges do you cover?▼
Private parking charges in England and Wales, at every stage from the first notice to a court claim. Council parking PCNs in England and Wales at every stage: informal challenge, formal representations, the free tribunal appeal, the Charge Certificate and the Traffic Enforcement Centre, using the Welsh regulations for Welsh councils. Bus lane and moving traffic PCNs, such as box junctions and banned turns, from councils and Transport for London. Scotland and Northern Ireland have limited support.
Do you give legal advice?▼
No. RightReply.Me gives legal information and drafts documents for you to review and send. It is not a law firm. For a court hearing, bailiffs or a claim over £1,000, speak to a solicitor as well.
Useful guides
Legal information only, not legal advice. For urgent matters, speak to a qualified adviser.